Customer Service Representative (6-Month Contract)

Join Socomec, a global leader in electrical solutions, as a Customer Service Representative for a 6-month contract in Jakarta Pusat. This role offers a unique opportunity to support our growing Indonesia business by delivering exceptional service to our clients. You'll be the first point of contact for our customers, handling inquiries, complaints, and requests with professionalism and efficiency.

Socomec is a renowned name in the electrical industry, known for our innovative solutions and commitment to quality. In Jakarta Pusat, we're expanding our operations and need dedicated professionals like you to ensure our customers receive the best possible service. This is your chance to make a significant impact in a dynamic and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and requests via phone, email, and chat.
• Provide technical support and troubleshooting for electrical solutions.
• Document and track customer interactions using our CRM system.
• Collaborate with the sales and technical teams to resolve customer issues.
• Monitor and report on customer satisfaction and service levels.
• Stay updated with the latest electrical solutions and industry trends.
• Participate in training and development programs.
• Contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• Minimum 2 years of experience in customer service or technical support.
• Fluent in English and Indonesian.
• Strong communication and problem-solving skills.
• Proficiency in using CRM systems like Salesforce or HubSpot.
• Knowledge of electrical solutions and basic troubleshooting.
• Ability to work in a fast-paced, multitasking environment.
• Willingness to travel within Jakarta and occasionally outside the city.

🛠️ Keahlian

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