Lead Front Desk Receptionist

Up Direct Indonesia · 📍 Canggu · Diposting 2026-10-13
FULL_TIME⭐ TERVERIFIKASI
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Up Direct Indonesia is looking for a dynamic and experienced Lead Front Desk Receptionist to join our team in Canggu. As the face of our hotel, you will be responsible for providing exceptional guest services and ensuring a welcoming environment for all our guests. This is a full-time position with a competitive salary package.

In this role, you will play a crucial part in managing the front desk operations, handling guest inquiries, and ensuring smooth check-in and check-out processes. Your excellent communication skills and ability to multitask will be vital in delivering a high-quality service.

If you are passionate about hospitality, have a strong customer service orientation, and are eager to contribute to a vibrant and diverse team, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Manage and coordinate front desk operations, including check-in and check-out processes.
  • Provide exceptional guest services and ensure a welcoming environment for all guests.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Maintain accurate and up-to-date guest records and reservations.
  • Supervise and train junior front desk staff to ensure high service standards.
  • Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
  • Monitor and manage front desk inventory, including keys, housekeeping supplies, and other necessary items.
  • Ensure compliance with hotel policies and procedures.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Minimum 2 years of experience in front desk receptionist or similar role in the hospitality industry.
  • Strong communication and interpersonal skills.
  • Excellent customer service orientation and ability to handle difficult situations professionally.
  • Ability to work well under pressure and multitask in a fast-paced environment.
  • Proficiency in English, both written and spoken.
  • Basic computer skills, including proficiency in using reservation and guest management systems.
  • Familiarity with hotel operations and procedures.
  • Valid ID and work permit for Indonesia.

    • 🛠️ Keahlian

    <h3>Keterampilan:</h3><li>Leadership and team management skills.</li><li>Problem-solving and decision-making abilities.</li><li>Attention to detail and organizational skills.</li><li>Ability to work independently and as part of a team.</li><li>Strong time management and prioritization skills.</li><li>Excellent written and verbal communication skills.</li>
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