Collections Specialist - Non-Performing Loans (Desk Collection) at SeaBank
Join SeaBank, a leading digital banking innovator in Indonesia, as a Collections Specialist (Desk Collection). In this critical role, you will manage the recovery of non-performing loans (NPLs) by engaging with customers via telephone to negotiate repayment plans, resolve disputes, and ensure timely repayments. Located in the vibrant city of Jakarta Selatan, you will be part of a dynamic team dedicated to delivering exceptional customer service and driving the bank's financial performance.
SeaBank is committed to fostering a culture of innovation and continuous improvement. As a Collections Specialist, you will utilize advanced tools such as CRM systems, data analytics platforms, and communication software to streamline your workflow and enhance your effectiveness. With a competitive salary ranging from IDR 8,000,000 to IDR 12,000,000 per month, this is an opportunity to grow your career in a supportive and rewarding environment.
📋 Tanggung Jawab Pekerjaan
- Manage the recovery of non-performing loans (NPLs) by engaging with customers via telephone to negotiate repayment plans
- Resolve disputes and ensure timely repayments
- Utilize CRM systems, data analytics platforms, and communication software to streamline workflow
- Monitor and report on collection activities to ensure compliance with bank policies and regulations
- Provide exceptional customer service and maintain a high level of professionalism
- Collaborate with cross-functional teams to achieve collection targets and improve financial performance
- Stay updated on industry trends and best practices in collections management
- Participate in training and development programs to enhance your skills and knowledge
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Finance, or a related field
- Minimum of 3 years of experience in collections management or a related field
- Proven track record of successfully managing NPLs and achieving collection targets
- Strong communication and negotiation skills
- Proficiency in using CRM systems, data analytics platforms, and communication software
- Excellent problem-solving and analytical skills
- Ability to work under pressure and meet tight deadlines
- Strong attention to detail and a commitment to maintaining confidentiality
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang