Floor Manager - Purwokerto

Join Richeese Factory as a Floor Manager in Purwokerto and take the lead in ensuring exceptional customer experiences and smooth operations in our vibrant outlet. This role is perfect for dynamic individuals with a passion for hospitality and leadership. You will manage a team of staff, oversee daily operations, and ensure that our customers receive the best service possible. In this role, you'll be responsible for maintaining high standards of cleanliness and organization, handling customer inquiries and complaints, and coordinating with other departments to ensure seamless operations.

At Richeese Factory, we are committed to providing a welcoming and engaging environment for both our customers and employees. Our Purwokerto outlet is a bustling hub of activity, and we need a Floor Manager who can thrive in a fast-paced setting. This is an excellent opportunity to grow your leadership skills and make a significant impact on our operations.

As a Floor Manager, you will be the face of our outlet, ensuring that every customer leaves with a smile. You will work closely with our sales and service teams to deliver exceptional experiences. This role offers a competitive salary and a chance to be part of a growing and dynamic company.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise a team of staff to ensure high standards of service and customer satisfaction.
• Oversee daily operations, including stock control, cash handling, and inventory management.
• Handle customer inquiries and complaints, resolving issues promptly and professionally.
• Maintain a clean and organized outlet, ensuring compliance with health and safety regulations.
• Coordinate with other departments, such as kitchen and delivery, to ensure smooth operations.
• Train and develop staff to enhance their performance and skills.
• Monitor sales performance and provide regular reports to management.
• Ensure that all policies and procedures are followed, and implement improvements as needed.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a similar role, preferably in the hospitality or retail industry.
• Proven leadership and management skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to handle customer interactions professionally.
• Strong organizational and problem-solving skills, with the ability to work under pressure.
• Knowledge of inventory management and cash handling procedures.
• Familiarity with POS systems and other relevant software.
• Ability to work flexible hours, including weekends and holidays.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

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